GorillaDesk
4.0
Starting Price: $49/month
Per Route Pricing
Key Features
- Route Optimization (plan upgrade)
- ACH & CC Autopay
- QuickBooks Sync (plan upgrade)
- Offline Field Mode
- Digital Door Hangers
- LSI Calculator
Includes
- Trial
- Demo
GorillaDesk vs. ServiceTitan Cost & Feature Comparison
This review evaluates GorillaDesk and ServiceTitan across core database metrics, including route optimization logic, chemistry/LSI tracking parameters, billing models, and field application stability.
ServiceTitan
4.2
Starting Price: Custom quote
Per Technician Pricing
Key Features
- Route Optimization
- ACH & CC Autopay
- QuickBooks Sync
- Offline Field Mode
- Digital Door Hangers
- LSI Calculator
Includes
- Trial
- Demo
Price Breakdown
GorillaDesk bills you per route and ServiceTitan bills you per technician.
GorillaDesk Pricing
GorillaDesk charges per route. Each plan includes 1 route, and additional routes are $50/month each.
Starting Price
$49/month
+$50 per route
Additional Tiers/Plans
- Pro: $99/month · +$50 per route
- Growth: $149/month · +$50 per route
ServiceTitan Pricing
ServiceTitan charges per technician and doesn’t publish prices. Each plan is quoted on request.
What Would Each Cost Your Company?
Starting prices don’t compare well when tools bill by different units. Pick the company closest to yours to see what each would cost as you grow.
ServiceTitan doesn’t publish pricing. GorillaDesk costs about $299/month for this company size.
| Company |  GorillaDesk |  ServiceTitan | Difference |
|---|---|---|---|
| Starter1 tech · 30 pools | $49Basic | Custom quote | — |
| Solo1 tech · 75 pools | $49Basic | Custom quote | — |
| Small team3 techs · 200 pools | $149Basic | Custom quote | — |
| Growing6 techs · 450 pools | $299Basic | Custom quote | — |
| Established12 techs · 900 pools | $599Basic | Custom quote | — |
How we priced a growing company
GorillaDesk: Basic plan, $49 base + 5 more routes × $50
ServiceTitan: Doesn’t publish pricing
Estimates from public pricing, monthly billing, before add-ons · Verified Oct 2026
Something out of date? Verify this information
Feature Comparison
To evaluate how these platforms perform during daily field operations, we audited both systems against a standardized matrix of core industry requirements. The following breakdown isolates the primary must-have features required to manage a scalable pool route, mapping out how each platform structures its database logic for scheduling, billing infrastructure, field accountability, and water chemistry logging.
NOTE: GorillaDesk and ServiceTitan are general-purpose field service management platforms. While they offer route management, invoicing, and billing like other products, they lack native pool chemistry tracking and water balancing tools.
You’ll need an accompanying solution to track chemistry additions.
- Included
- Add-on
- Not included
- Upgrade needed
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Route Management & Scheduling | 2 of 6 | 5 of 6 |
| Drag-and-Drop Scheduling | Included | Included |
| Efficient Route Optimization | Upgrade needed | Included |
| Live GPS Tracking | Upgrade needed | Included |
| Technician Activity Reporting | Upgrade needed | Included |
| Re-routing Flexibility | Included | Included |
| Fleet Management (speeding, etc) | Not included | Add-on |
| Billing & Payments | 6 of 9 | 6 of 9 |
| Flexible Billing Options (by week, month, stop) | Included | Included |
| Bulk Invoicing | Included | Included |
| Mobile Payments (Apple Pay & Google Pay) | Included | Included |
| ACH & Credit Card Payments | Included | Included |
| Accounting Sync with QuickBooks | Upgrade needed | Included |
| Manage Quotes & Estimates | Included | Upgrade needed |
| Consumer Financing | Not included | Included |
| Late Fee Reminders | Included | Add-on |
| Surcharge Options | Not included | Add-on |
| Business Intelligence & Admin | 4 of 9 | 6 of 9 |
| Route Profit Tracking | Upgrade needed | Included |
| Manage Multiple Bodies of Water | Not included | Not included |
| Create, Manage, & Store Contracts | Included | Included |
| Inventory Tracking | Included | Included |
| Labor Cost Tracking | Upgrade needed | Upgrade needed |
| Equipment Tracking | Included | Add-on |
| Technician Scorecards | Not included | Included |
| Barcode Scanning | Upgrade needed | Included |
| Service History Reporting | Included | Included |
| Customer Experience | 5 of 7 | 5 of 7 |
| Digital Door-Hangers | Included | Included |
| Customer Portal | Upgrade needed | Included |
| SMS Notifications | Included | Included |
| Mass Broadcast Communications | Included | Included |
| Detailed Reporting for Each Stop | Included | Included |
| Branded Reporting | Included | Not included |
| Allow Customer Feedback | Not included | Add-on |
| Field Operations | 8 of 8 | 8 of 8 |
| App works offline | Included | Included |
| Technician Checklists | Included | Included |
| Stored Customer Information (gate numbers, dog reminders, etc) | Included | Included |
| Customer Equipment Information (equipment SKUs, etc) | Included | Included |
| Work Order Management | Included | Included |
| Photo / Notes Logging | Included | Included |
| Standardized Job Templates | Included | Included |
| Specialty Task Scheduling (clean salt cell, filter clean) | Included | Included |
| Water Chemistry & Chemicals | 0 of 6 | 0 of 6 |
| LSI Calculator (Saturation Index) | Not included | Not included |
| Chemical Dosing Recommendations | Not included | Not included |
| Chemical Dosing Costs | Not included | Not included |
| Historical Chemistry Logs | Not included | Not included |
| Custom Chemical & Chemistry Ranges | Not included | Not included |
| Customer Chemical Dosage Reporting | Not included | Not included |
| AI & Automation | 0 of 7 | 0 of 7 |
| AI Phone Assistant | Add-on | Add-on |
| AI Chatbot | Add-on | Add-on |
| Predictive Route Management | Add-on | Add-on |
| Automated Collections & Billings | Not included | Not included |
| Automated Chemistry & Chemical Recommendations | Not included | Not included |
| Automated Anomaly Detection (identify water problems before they occur) | Not included | Not included |
| Automated Lead Engagements | Add-on | Not included |
Something out of date? Verify this information
Integrations & Support
| Integrations | GorillaDeskThese are integrations relevant to a pool company.View all of GorillaDesk’s integrations to see if any others are useful for your business. | ServiceTitanThese are integrations relevant to a pool company.View all of ServiceTitan’s integrations to see if any others are useful for your business. |
|---|---|---|
 QuickBooks | Included | Included |
 Stripe | Included | Not included |
 Yelp | Included | Not included |
 Zapier | Included | Included |
| Support & Training | GorillaDesk | ServiceTitan |
|---|---|---|
| Available Devices & Apps | ||
| iOS App | Included | Included |
| Android App | Included | Included |
| Web Browser | Included | Included |
| Offline Mode | Included | Included |
| Customer Support | ||
| Live Chat | Included | Included |
| Phone Support | Included | Included |
| 24/7 Support | Not included | Included |
| Included | Included | |
| Dedicated Account Manager | Not included | Included |
| Knowledge Base | Included | Included |
| Platform Training | ||
| Demo | Included | Included |
| In Person | Not included | Not included |
| Live Online Training | Included | Included |
| Webinars | Not included | Included |
| Tutorials | Included | Included |
| Videos | Included | Included |
Which Platform is Better for Your Business
Who Uses GorillaDesk?
Best for: AI Automation
- Teams of any size, from owner-operators to crews of 10+ techs.
- Owners who care most about AI & automation and field operations, where GorillaDesk stands out.
Who Uses ServiceTitan?
Best for: Dispatching & Scheduling
- Medium to large teams with 3 or more techs.
- Owners who care most about billing & payments and route management, where ServiceTitan stands out.
