Best Pool Service Customer Communication Software
Customers judge your service by what they see: texts, service reports and customer portals. Compare how each tool keeps them in the loop.
Updated Oct 20267 customer experience features audited per tool
Pool customer experience software, ranked
Ranked by customer experience score. Ties go to the tool with more features on its entry-level plan. Tap any tool to see which customer experience features are included.
1
Housecall Pro17/177 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback
From $79/mo per userSee what it costs for your size →
View full Housecall Pro review →2
Paythepoolman17/177 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback
From $65/mo per technicianSee what it costs for your size →
View full Paythepoolman review →3
Pool Dial17/177 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback
From $40/mo per poolSee what it costs for your size →
View full Pool Dial review →4
Skimmer17/174 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications (add-on)
- Mass Messaging (plan upgrade)
- Stop Reports
- Branded Reports (plan upgrade)
- Customer Feedback
From $49/mo per locationSee what it costs for your size →
View full Skimmer review →5
Jobber15/176 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback
From $49/mo per userSee what it costs for your size →
View full Jobber review →6
Pool Brain15/176 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback
From $115/mo per technicianSee what it costs for your size →
View full Pool Brain review →7
Pool Founder15/176 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback (not offered)
From $49/mo per technicianSee what it costs for your size →
View full Pool Founder review →8
Pool Service Software15/176 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback (not offered)
Free planSee what it costs for your size →
View full Pool Service Software review →9
ProValet15/176 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback
From $149/mo per technicianSee what it costs for your size →
View full ProValet review →10
UpBuoy15/176 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback (not offered)
From $99/mo per locationSee what it costs for your size →
View full UpBuoy review →11
GorillaDesk15/175 of 7 on entry plan- Digital Door Hangers
- Customer Portal (plan upgrade)
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports
- Customer Feedback (not offered)
From $49/mo per routeSee what it costs for your size →
View full GorillaDesk review →12
ServiceTitan15/175 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback (add-on)
Custom pricingSee what it costs for your size →
View full ServiceTitan review →13
EZ Pool Biller13/175 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback (not offered)
From $35/mo per locationSee what it costs for your size →
View full EZ Pool Biller review →14
Pool Runs13/173 of 7 on entry plan- Digital Door Hangers
- Customer Portal
- SMS Notifications (add-on)
- Mass Messaging (add-on)
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback (not offered)
From $45/mo per propertySee what it costs for your size →
View full Pool Runs review →15
Pool Office Manager11/174 of 7 on entry plan- Digital Door Hangers
- Customer Portal (not offered)
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback (not offered)
From $125/mo per userSee what it costs for your size →
View full Pool Office Manager review →16
Pooli Pro11/174 of 7 on entry plan- Digital Door Hangers
- Customer Portal (not offered)
- SMS Notifications
- Mass Messaging
- Stop Reports
- Branded Reports (not offered)
- Customer Feedback (not offered)
From $13/mo per technicianSee what it costs for your size →
View full Pooli Pro review →
Customer experience features, side by side
Every customer experience feature we audit, on each product's entry-level plan.
- Included
- Plan upgrade
- Add-on
- Not offered
| Product | Digital Door Hangers | Customer Portal | SMS Notifications | Mass Messaging | Stop Reports | Branded Reports | Customer Feedback |
|---|---|---|---|---|---|---|---|
| Housecall Pro | Included | Included | Included | Included | Included | Included | Included |
| Paythepoolman | Included | Included | Included | Included | Included | Included | Included |
| Pool Dial | Included | Included | Included | Included | Included | Included | Included |
| Skimmer | Included | Included | Add-on | Plan upgrade | Included | Plan upgrade | Included |
| Jobber | Included | Included | Included | Included | Included | Not offered | Included |
| Pool Brain | Included | Included | Included | Included | Included | Not offered | Included |
| Pool Founder | Included | Included | Included | Included | Included | Included | Not offered |
| Pool Service Software | Included | Included | Included | Included | Included | Included | Not offered |
| ProValet | Included | Included | Included | Included | Included | Not offered | Included |
| UpBuoy | Included | Included | Included | Included | Included | Included | Not offered |
| GorillaDesk | Included | Plan upgrade | Included | Included | Included | Included | Not offered |
| ServiceTitan | Included | Included | Included | Included | Included | Not offered | Add-on |
| EZ Pool Biller | Included | Included | Included | Included | Included | Not offered | Not offered |
| Pool Runs | Included | Included | Add-on | Add-on | Included | Not offered | Not offered |
| Pool Office Manager | Included | Not offered | Included | Included | Included | Not offered | Not offered |
| Pooli Pro | Included | Not offered | Included | Included | Included | Not offered | Not offered |
What to look for in pool service customer communication software
Customers mostly want proof you were there. Pool service usually happens while customers are at work, so the post-visit report does most of the talking. Look for automatic reports with readings, chemicals added, tasks done and a photo of the pool.
Photos stop disputes before they start. A photo of clear water and an empty skimmer basket answers "did they even come?" before the customer asks.
Texts beat emails for day-of updates. Automatic texts about upcoming visits, a tech on the way or a finished visit actually get read. Check whether texting is included or costs extra on your plan, since message fees add up across a full route.
Mass messaging covers weather and holidays. Rain delays, holiday schedules and price changes can go out to every customer at once instead of one call at a time.
A customer portal cuts office calls. Letting customers see past visits, pay invoices and request repairs on their own reduces phone time, and it matters more as your customer list grows.
Branded reports make a small company look established. Your logo, colors and contact details on every report and email remind customers who did the work, which helps when you compete on service rather than price.
Feedback catches problems early. Letting customers rate a visit flags unhappy customers before they cancel, and happy ones can be pointed toward leaving you an online review.